Case Study: Vodafone Turkey achieves business time digitalization with UiPath

Vodafone Turkey inspires a new perspective on work

Vodafone Turkey, one of the country’s largest telecommunications providers, wanted to improve employee experience and customer service by reducing the heavy manual work involved in tasks like report collation, ticket handling, and customer enquiry processing. The company began exploring UiPath robotic process automation (RPA) in 2019 as part of a new automation workstream, with the goal of identifying where automation could deliver the most value.

UiPath helped Vodafone Turkey scale from early experiments to a mature automation programme with 224 automated processes and 67 robots, digitizing 1,005,000 hours of business time and 197,000 hours of customer time. The automations completed 3 million transactions, reduced average handling time for customer tickets by 80%, cut average ticket response time by 40%, and generated about $5.5 million in total return, including significant cost savings and revenue impact.

Vodafone

Numan Dinçer

Digital Product Manager – Product Owner