Case Study: Hollard achieves 600% faster processing and 91% lower cost per transaction with UiPath

UiPath at the Heart of Leading Insurer’s #RPA and #AI

Hollard, South Africa’s largest privately owned insurance group, was overwhelmed by 1.5 million broker emails a year containing varied instructions and attachments that needed interpretation, classification and compliant handling. To eliminate backlogs and meet SLAs without harming staff morale, Hollard worked with LarcAI and selected UiPath, deploying UiPath’s Enterprise RPA Platform combined with intelligent AI services for end-to-end automation.

LarcAI built an intelligent solution on UiPath that uses machine learning, NLP, intelligent OCR and analytics to read emails, classify content, extract data, update systems and interact with humans where needed. The UiPath-powered robots now handle 98% of cases autonomously, process work 600% faster, save roughly 2,000 hours per month, cut cost per transaction by 91%, and deliver near‑error‑free, compliant processing — improving customer and employee experience.

Hollard

Uven Pillay

Head of Strategic Projects