Case Study: TRYG achieves faster claims processing with UiPath automation

TRYG deploys automation to speed processing and enhance customer experience

TRYG, one of the largest non-life insurers in the Nordic region, wanted to improve customer experience and speed up claims and other high-volume insurance processes. Using UiPath robotic process automation (RPA) alongside its claims management system, TRYG sought to replace slow, manual, rules-based work with faster digital workflows and better straight-through processing.

UiPath helped TRYG build a digital workforce of 89 bots that now handle about 750,000 transactions each year. The company achieved 51% straight-through processing during the Covid-19 pandemic, surpassed its target for no-touch claims, improved performance by 66%, and cut new bot development time from 15 weeks to less than 14 days by reusing around 75 automation components.

Tryg

Gurdeep Singh

Product Manager, Artificial Intelligence & Robotics, and Manager of the RPA Center of Excellence