Case Study: Ladbrokes Coral achieves 88% faster, 100% accurate customer compliance with UiPath

Transforming Customer Compliance Operations

Ladbrokes Coral, one of the UK's largest betting companies, faced heavy manual workloads and regulatory pressure in its customer compliance operations after a merger; an initial RPA attempt failed to deliver robust automation. Convinced by the UiPath Enterprise RPA Platform, the company re‑engaged with robotics to improve KYC and other compliance processes and reclaim frontline capacity.

UiPath, working with partner Lawrence & Wedlock, delivered unattended robots for pilot processes (e‑wallet reconciliation and KYC verification) that proved immediately effective: e‑wallet processing dropped from over two hours to 13 minutes (88% faster) with 100% accuracy, and KYC verification fell from ~5 minutes to 49 seconds, returning over 5,500 hours and saving more than £25,000 a year. On day one robots processed 322 applications (equivalent to 51 hours saved), handled 7,000+ verifications in four weeks, automated ~70% of the workflow with plans to reach 85%, and gave Ladbrokes Coral measurable ROI from UiPath.

Ladbrokes Coral

Brendan MacDonald

Director of Customer Compliance Operations