Case Study: WNS achieves rapid, scalable domain-led automation and significant cost savings with UiPath

The WNS and UiPath partnership delivers high-impact business outcomes through domain-led automation

WNS, a leading business process management (BPM) company with 43,000+ employees and 61 delivery centers, needed to accelerate clients’ RPA and Intelligent Automation (IA) journeys, scale bots across geographies, and eliminate manual, error-prone tasks across finance, procurement and customer service. To meet these challenges WNS partnered with UiPath, leveraging the UiPath automation platform (process discovery, Orchestrator and AI/ML capabilities) alongside WNS’ RPA & Intelligent Automation TRAC™ for domain-led, rapid deployments.

WNS and UiPath co‑created sector-specific automation solutions and an enterprise RPA/IA Center of Excellence, rapidly scaling deployments (125+ bots in one engagement) and delivering clear results: ~200 FTE savings and >25% reduction in total cost of operation in 18 months for a global shipping client; customer‑service automation with >15% ROI over five years, ~25% FTE reduction, ~50% faster agent onboarding and ~100% process compliance; and finance/procurement bots yielding ~50% higher operational efficiency and 1.4X ROI over five years. UiPath’s platform and AI/ML capabilities were key to achieving these measurable impacts.

WNS

Suhrid Brahma

Chief Technology Officer