Case Study: Shared Services arm of a Large European Insurance Group achieves 80% reduction in processing time with UiPath

Shared Services Arm of Major European Insurance Group Reduces Processing Time by 80% with Automation

Large European Insurance Group’s shared services arm faced slow, email- and spreadsheet-driven core insurance processes across multiple mailboxes and legacy systems, creating limited visibility, capacity issues and increasing overtime. To gain control and scale automation, the organization adopted Enate’s orchestration platform and selected UiPath for Robotic Process Automation (UiPath Robots/Orchestrator) to streamline operations and reduce manual effort.

By combining Enate orchestration with UiPath Robots, the team automated 14 processes, centralized inputs from multiple mailboxes/systems and set up an RPA CoE to manage rollouts. The deployment cut internal processing time by 80% (e.g., a 5-minute search to 20 seconds; a 24‑day process to 7 days), doubled transaction throughput, shortened implementation tweaks from ~1 month to under 2 days, and drove higher customer satisfaction and employee engagement—demonstrating UiPath’s measurable impact on the shared services operation.