Case Study: Suncoast Credit Union improves fraud prevention and efficiency with UiPath

Securing member trust with AI-powered fraud prevention at Suncoast Credit Union

Suncoast Credit Union, the largest credit union in Florida, wanted to improve member trust and grow efficiently while keeping pace with rising fraud risk, surging loan volumes, and labor-intensive testing processes. To support these goals, Suncoast turned to UiPath and its AI-powered automation platform, including UiPath Business Automation Platform, Document Understanding, and Test Suite.

With UiPath, Suncoast automated check fraud review, loan document processing, and software testing. The fraud solution increased the number of checks that could be reviewed by more than 1000% and helped reduce fraud losses by approximately $800,000 in six months. UiPath also streamlined loan application processing across 300+ dealership partners and reduced manual effort in release testing, improving speed, accuracy, and the overall employee and member experience.

Suncoast Credit Union

Dottie Dunn

Intelligent Automation Director