Case Study: First Abu Dhabi Bank achieves major efficiency gains with UiPath Automation

Robots provide fantastic value for First Abu Dhabi Bank

First Abu Dhabi Bank (FAB), the UAE’s largest bank, set out to accelerate digital transformation in its back-end operations and reduce the heavy manual effort behind processes such as customer account updates and regulatory identity checks. UiPath was selected as FAB’s preferred intelligent automation partner to help streamline work across its global banking network.

Using the UiPath platform and its automation suite, FAB deployed software robots and built an intelligent automation center of excellence to automate high-volume, compliance-sensitive tasks. The results were significant: more than 285 projects and 110 robots delivered over 9.2 million successful transactions, 1.3 million hours saved, 56% lower average handling times, 25% faster turnaround times, and estimated staffing and other cost savings of over AED 210 million.

First Abu Dhabi Bank

Suhail Bin Tarraf

Group chief operating officer (COO)