Case Study: Credit Reporting Firm achieves 90% manual effort savings and 6-month ROI with UiPath

Refund Issuing 6 Months to ROI, 90% Manual Effort Saved

The Credit Reporting Firm faced a high-volume, costly refund-issuing process built on legacy systems and Excel spreadsheets, with limited integration and heavy manual work that threatened operational efficiency and required costly headcount increases. To address this, the firm engaged UiPath and implemented a UiPath Attended automation solution.

In an eight-week rollout, UiPath automated roughly 80% of the refund workflow, merging spreadsheet and legacy data into a centralized hub and streamlining refund issuance, storage, and communication tracking. The UiPath solution cut manual effort by 90%, delivered ROI in six months, reduced operational costs, and enabled better mid- to long-term planning.