Case Study: People's United Bank achieves massive time savings and streamlined M&A and PPP loan processing with UiPath

People's United Bank is on the path to a citizen-led RPA development with a core CoE to support and provide governance

People’s United Bank, a regional Northeast bank with more than 5,500 employees and ~$60B in assets, faced operational bottlenecks from M&A conversion work, deposit exception processing and an unprecedented surge of CARES Act SBA PPP loans. To democratize automation, improve customer experience and provide governed scale, the bank partnered with UiPath and adopted its RPA platform (Unattended and Attended Robots, Orchestrator, Studio, Insights and Automation Hub) while standing up a core CoE.

UiPath deployed bots to automate customer profile merges, deposit comparisons and loan-document workflows—turning a three-week manual conversion into a 24-hour automated run, comparing and merging ~8,000 profiles in under 48 hours and saving approximately 6,850 work hours. UiPath’s solution also accelerated PPP loan processing, reduced reliance on temporary staff, enabled citizen development (75 staff trained via UiPath Academy toward a 100-person goal) and delivered measurable gains in CX, efficiency and predictability.

People's United Bank

John P. Barnes

Chairman and Chief Executive Officer