Case Study: NTT Communications achieves 60,000+ man-hours saved and 100% procurement accuracy with UiPath RPA

NTT Communications used UiPath RPA technology to streamline and improve vital procurement processes

NTT Communications, a global telecommunications carrier operating in more than 40 countries, faced a labor‑intensive, error‑sensitive procurement operation—its contract and payment centers relied on roughly 80 employees to process hundreds of thousands of transactions annually. To reduce errors, increase productivity, and cut costs, NTT Communications selected the UiPath Enterprise RPA Platform for its ease of use and fast upskilling through UiPath RPA Academy.

Using UiPath Robots and Orchestrator, NTT Communications piloted automation across key procurement steps (initially six processes, expanding to 13 and beyond), achieving 100% processing accuracy and three times the productivity of human counterparts. The deployment is expected to cut contract and payment center workload by 30% and save about 60,000 man‑hours per year, with plans to extend UiPath automation alongside OCR and AI integrations.

NTT Communications

Takashi Yagi

Senior Manager, Procurements