Case Study: A Leading US Healthcare Service Provider achieves 100% processing accuracy and 100% FTE savings with UiPath

Leading US Healthcare Service Provider - Customer Case Study

Leading US Healthcare Service Provider struggled with a manual Reporting & Compliance process for Operational Quality Assurance, having associates export forty reports daily from the Siebel application. This labor‑intensive workflow was slow, prone to human error, and threatened operational quality. The customer engaged UiPath to address the challenge using UiPath RPA technology.

UiPath implemented an automated solution by assigning a UiPath Robot to download the Siebel reports daily, apply defined rules, and trigger email notifications on completion. As a result, UiPath’s automation eliminated human involvement, delivered a 100% accuracy rate in processing, and achieved 100% FTE savings.