Leading US-Based Healthcare Service Provider - Customer Case Study

A leading US-based healthcare service provider was looking for a way to ensure that customer requests for the reporting and compliance process get processed on time. Each day, forty reports were manually extracted from the CRM application – which provided the information on open and closed cases needed by associates to carry out their responsibilities. The process was manual, error-prone, and time-consuming. Now a UiPath Robot automatically downloads those reports every day and also triggers an email notification to an employee once the process is completed successfully. Automation has improved accuracy rates to 100% and increased operational quality, and allowed for 100% time savings.