Case Study: Large Telecommunications & Media Company achieves 90% order automation and saves 10 FTEs with UiPath

Large Telecommunications & Media Company - Customer Case Study

Large Telecommunications & Media Company faced a high-volume order creation and service removal challenge: customers were receiving a speed booster discount that cost the company AUD 20 per customer per month, and removing that service across massive transactional data needed to be automated. The company engaged UiPath to apply robotic process automation (UiPath Robots) on its Siebel CRM to streamline order management and customer care.

UiPath built, tested and deployed the UiPath Robot in four weeks, implemented a daily operational report for stakeholders, and ran four robots 24/7 to process 480–600 orders per day. The UiPath solution automated 90% of transactions, processed 25,000 orders in the first four months, and delivered labor savings equivalent to 10 FTEs.