Case Study: KB Kookmin Bank achieves automation of 183 services and saves 1.25M working hours with UiPath

KB Bank - Customer Case Study

KB Bank, Korea’s largest bank, faced a digital-transformation challenge accelerated by COVID-19: shifting many branch transactions to direct channels while scaling automation beyond individual desktop scripts. The bank’s RPA ACE team chose UiPath (UiPath RPA and related tools like Studio X, Process Mining, Task Mining and Action Center) to standardize and expand automation across branches and headquarters, streamline routine tasks (for example, wage transfer registration), and improve employee work–life balance.

Using UiPath, KB Bank moved from PC-based bots to enterprise-grade, server-capable automation with visual diagnostics and is exploring hyperautomation tools for end-to-end discovery and citizen-developer enablement. UiPath helped automate 183 services and save about 1.25 million working hours, centralize operations, reduce manual checking, deliver positive staff feedback, and position the bank to extend automation into higher-value processes.

KB Bank

Choi Jongdeok

Deputy General Manager