Case Study: Firstsource boosts efficiency and accuracy with UiPath

How UiPath Helped Democratise Automation at Firstsource

Firstsource, a banking and financial services business process management provider, wanted to accelerate digital transformation by democratizing automation across the organization. Using UiPath, the company launched a citizen development program to give employees the tools and skills to identify automation opportunities and build their own solutions, reducing reliance on central IT.

UiPath helped Firstsource implement the Firstsource Automation League using Automation Hub and StudioX, enabling non-technical staff to create automations quickly. The program delivered more than 170 automation ideas and over 100 robots in 10 weeks, improved efficiency by 95%, achieved 100% process accuracy, and saved 460 days of employee time per year, generating significant business savings.

Firstsource

Sundara Sukavanam

Chief Digital Officer