Case Study: ATN International achieves 1-day new customer order processing (down from 30 days) with UiPath

How did ATN increase processing for new customer orders from 30 days to just 1

ATN, a global holding company that owns telecom operations including Guyana Telephone and Telegraph (GT&T), faced a back-office bottleneck that left new customer orders taking up to 30 days to activate. To accelerate New Order/Change Order and customer service request processing, ATN chose UiPath and its tools (Orchestrator, Unattended Robots and Automation Hub) after a competitive evaluation.

UiPath first delivered a proof-of-concept community bot and then deployed attended and unattended robots via Orchestrator and Automation Hub; within 6–8 weeks ATN recognized ROI and shortened order turnaround from 30 days to just 1 day. Today ATN has seven automated processes, reported about 450 staff-hours handled by bots in one month across eight processes, is pursuing a Salesforce Service Cloud integration and 15+ additional automations, and was able to absorb COVID-driven online volume without service delays.

ATN

Nitin Chopra

VP Information Technology