Case Study: Fitch Ratings achieves faster, more accurate data entry and improved employee satisfaction with UiPath

Global Credit Rating Agency Focuses on Laying the Groundwork for Robotic Process Automation

Fitch Ratings, a global credit rating and financial information firm, needed to lay the groundwork for enterprise-wide Robotic Process Automation to eliminate repetitive, error-prone tasks—most notably a manual duplicate data-entry process that required copying about 500 individual Salesforce fields into a separate tool. With executive sponsorship from the CFO and a dedicated Center of Excellence led by Scott Beach, Fitch engaged UiPath, using Orchestrator, Unattended Robots, Automation Hub, and Task Capture to pilot and scale RPA across finance and other departments.

UiPath’s deployment automated the high-volume data-scraping and input workflow, enabling bots to complete records faster, improve accuracy, and surface complex cases for human intervention while freeing staff for higher-value work; employees reported better work–life balance (no longer working until midnight) and growing internal demand for automation. The UiPath solution handled the 500-field process and delivered measurable gains—BY THE NUMBERS: 500 and 15%—as the CoE continues to expand RPA across Fitch Ratings.

Fitch Ratings

Scott Beach

Director, Intelligent Automation