Case Study: Dexcom achieves 200,000 hours of savings with UiPath automation

Dexcom's journey to efficiency with AI-powered automation, unlocking 200,000 hours

Dexcom, a leading manufacturer of continuous glucose monitoring devices, needed to improve manufacturing efficiency and keep up with rapid growth in prescription volume without adding more headcount. To support its digital transformation, Dexcom worked with UiPath and evaluated automation options to modernize key workflows across teams including Tech Support, Finance, HR, IT, and Quality.

UiPath implemented AI-powered automation using tools such as Task Mining, Document Understanding, Action Center, Insights, and Power BI to streamline prescription intake and other processes. The results were significant: Dexcom reported an 80% reduction in cycle time, no additional headcount despite prescription volume doubling from 300 to 600 per week, and tracking toward 200,000 hours of annual time savings, helping support 50% business growth.

Dexcom

Stephen Sikes

Director of Operational Excellence