Case Study: Caricese boosts efficiency and cuts costs with UiPath RPA

Caricese Implements RPA to Boost Efficiency, Cut Costs, and Enhance Customer Service

Caricese, a European BPO provider for the banking and financial services industry, needed to deliver the same or better customer service at a lower cost while working with clients that still relied on legacy IT systems. To tackle repetitive back-office work such as data extraction, reporting, accounting, and account-opening tasks, Caricese adopted UiPath’s robotic process automation (RPA) platform.

With UiPath, Caricese automated nearly 99% of a key foreign account onboarding process, allowing customer data to be entered, verified, and allocated much faster and with minimal human involvement. The solution helped Caricese scale up and down based on demand, reduce the need for temporary hiring, and improve efficiency and service quality; the company also expanded its automation offerings using UiPath Document Understanding and Test Suite.

Caricese

Marco Palazzi

Chief of Organization and IT Services