Case Study: Air France-KLM frees staff and boosts ROI with UiPath RPA

Air France-KLM frees highly skilled staff to achieve more

Air France-KLM Group, the airline group behind one of the world’s largest flight networks, needed a way to reduce manual effort across finance and administrative operations in its Budapest Business Service Center and Schiphol HQ. As processes grew more complex after the Air France and KLM merger, the team was spending too much time on repetitive, low-value work that required skilled staff to handle but did not fully use their expertise. UiPath was brought in to support the airline’s robotic process automation (RPA) initiative, working alongside implementation partner BCA Hungary.

UiPath software robots were deployed to automate tasks such as customer refunds, accounting, bank account handling, and payment matching, with governance and logging put in place to support scale and auditability. The results were strong: Air France-KLM reported a 610% ROI within the first year in Budapest and 780% ROI after three years at Schiphol HQ, while automation took on work equivalent to 15 FTEs in Budapest and 25 FTEs at Schiphol HQ. The program also reduced errors, improved speed, and freed employees for more value-added work.

Air France-KLM Group

Tamás Kádár

Transformation and Innovation Manager