Case Study: HUB International achieves scalable insurance automation with UiPath

AI supports ‘extreme growth’ at HUB International

HUB International, a North American insurance broker with rapid growth through frequent acquisitions, needed a better way to handle fragmented systems, large document volumes, and manual back-office work across finance, mail, underwriting, and compliance. UiPath helped address these challenges with its Business Automation Platform, including UiPath Document Understanding, Communications Mining, Task Mining, and Automation Cloud.

Using UiPath, HUB International automated document and email processing, standardized data extraction, and streamlined workflows into systems like NetSuite and fiduciary decision platforms. The company has transformed more than 60 processes across multiple lines of business, reduced reliance on third-party labor, improved speed and accuracy, and created a more scalable operating model to support its extreme growth.

HUB International

Thach Nguyen

Digital Innovation