Case Study: SunExpress Airlines boosts efficiency and agility with UiPath agentic orchestration

How SunExpress Airlines is transforming airline operations with agentic orchestration

SunExpress Airlines, a joint venture between Lufthansa and Turkish Airlines serving more than 10 million passengers across 175+ destinations, needed a better way to handle complex airline operations that went beyond traditional RPA. While UiPath automation already managed repetitive, rule-based work, SunExpress still faced challenges with unstructured data, judgment-based decisions, and escalations that required human intervention.

Using UiPath Maestro, along with UiPath Agents, Action Center, and process intelligence, SunExpress built agentic processes that combine automation, AI, and people. UiPath helped the airline automate cabin crew hotel reservations, irregular flight management, and group sales decisions, delivering $200,000 in savings across the first three agentic processes, reducing administrative backlog by 1–2 months, and enabling faster, more consistent decisions to improve revenue and customer experience.

SunExpress Airlines

Özge Sena Duran

Technical Product Owner