Case Study: AGS Health reduces healthcare document processing costs with UiPath

AGS Health is bending the cost curve in healthcare with agentic automation

AGS Health, a healthcare services provider specializing in revenue cycle management for hospitals and health systems, faced a major document-processing challenge in one of the most paper-heavy industries. With millions of faxes and unstructured clinical documents flowing through its workflows each year, the company needed a faster, more scalable way to classify, route, and validate records while reducing denials and avoiding manual review bottlenecks.

Using UiPath Document Understanding™, UiPath Maestro™, and UiPath Action Center, UiPath helped AGS Health build an agentic automation workflow that classifies incoming documents, orchestrates decisions, and routes exceptions for human validation when needed. The result was a system that can route documents to the right destination within 24 hours, improve revenue cycle efficiency, reduce manual handling, speed billing cycles, and help AGS Health scale without growing headcount linearly.

AGS Health

Thomas Thatapudi

Chief Information Officer