Case Study: Gold Coast Health improves real-time patient care with UiPath

Gold Coast Health uses automation to deliver real-time patient care

Gold Coast Health, a leading healthcare provider in Queensland, Australia, needed to reduce time-consuming manual processes across clinical and administrative workflows to improve person-centered care. Using the UiPath Platform, the organization looked to streamline disconnected systems, improve access to critical patient information, and give healthcare staff more time to focus on patients.

UiPath helped Gold Coast Health automate more than 20 processes, including appointment management, referrals, and clinical photography workflows. The results included over 40,000 hours returned to patient care each year, a 99.8% improvement in image processing time, and 24/7 processing that reduced delays in clinical care, with photo accessibility time cut from 19 hours to just 15 minutes.

Gold Coast Health

Kirsten Hinze

Senior Director, Digital Experience