Case Study: HUB International transforms insurance operations with UiPath AI and automation

Progressing insurance transformation at HUB with AI and automation

HUB International, one of the world’s top five insurance brokers, needed to streamline complex operations as it grew through more than 60 acquisitions. To support its expanding business, HUB International worked with UiPath to overhaul workflows across new company onboarding, shared services, and customer operations.

Using UiPath’s automation platform, including Document Understanding, Communications Mining, Task Mining, and Automation Cloud, HUB International automated over 60 processes, improved data extraction from more than 900,000 documents, and sped up email handling. UiPath helped the company reduce errors and costs, improve collaboration and decision-making, and create a foundation for further AI and automation expansion.

HUB International

Thach Nguyen

Digital Innovation