Case Study: AGS Health achieves faster billing and higher accuracy with UiPath AI and Document Understanding

AGS Health revolutionizes operations with AI and machine learning

AGS Health, a large healthcare operations provider serving over 150 providers and processing more than 300,000 transactions daily, needed to reduce manual effort, improve data accuracy, and handle sensitive PHI under a tight six-month timeline. With many document types and fax codes to manage, the company turned to UiPath for automation and AI support, including UiPath Document Understanding and UiPath AI Trust Layer.

UiPath implemented a solution that integrated with AGS Health’s electronic health records and billing systems to improve governance, security, and compliance. The results were strong: AGS Health moved nearly 40% of volume from manual to automated processing, reached 99% accuracy from 91%, cut manual workload by 7%, and accelerated billing cycles by 60%, helping boost productivity, reduce costs, and improve revenue capture.

AGS Health

Balaji Sundararajan

SVP – Head of Engineering