Case Study: ADT achieves faster, smarter automation with UiPath

ADT: Always there—and now faster, smarter, and more connected with automation

ADT, a leading security and smart home company, needed a better way to handle high-volume, time-sensitive, and compliance-driven work across finance, field services, call centers, and customer support. To improve efficiency, throughput, accuracy, and governance without replacing existing systems, ADT turned to UiPath and its automation platform.

UiPath helped ADT streamline operations with Robots, Apps, and AI-enabled automation that worked across legacy systems, modern applications, APIs, and user interfaces. A key example was technician confirmation calls, which dropped from 15–20 minutes to under two minutes, helping jobs finish faster. UiPath also improved consistency, reduced manual effort, and supported scalable automation across the enterprise, with ADT noting more than 5 years of enterprise automation and 13 AI agent use cases planned for 2026.

ADT

Zackary Harris

Manager, Intelligent Automation