Case Study: Teads Achieves 50% Operational Workload Reduction with UiPath Communications Mining

Teads transforms the customer experience journey through cutting-edge automation

Teads, a global ad-tech omnichannel platform, was struggling with a surge of unstructured, free-text customer requests that made support processes difficult to automate and scale. To improve efficiency, reduce operational costs, and meet service-level agreements more consistently, Teads turned to UiPath Communications Mining™.

UiPath implemented Communications Mining to structure and model customer support messages, enabling automation across Teads’ Tier 1 support and related operational workflows. The result was a 50% reduction in support and operations workloads for two teams, a 24-hour reduction in SLAs, and millions of dollars in annual value through freed-up time for more strategic work.

Teads

Ofir Shamri

Director of Information Systems