Case Study: WEX streamlines operations and boosts satisfaction with UiPath automation

WEX is streamlining operations and boosting satisfaction with automation

WEX, a global financial technology leader in banking and financial services, was struggling with inefficiencies across high-volume workflows that spanned multiple systems. Repetitive manual tasks in areas like payment card operations and claims processing were slowing operations, reducing employee productivity, and affecting customer satisfaction. UiPath helped address these challenges with its automation platform, including UiPath Autopilot™ and intelligent document processing.

UiPath implemented automation to streamline card issuance and backend system navigation, while IDP helped extract, validate, and surface claims data for faster review. The results included $2.7 million in savings and 70,000 labor hours saved annually, along with improved employee empowerment, scalability, and operational excellence. WEX is now expanding automation into other areas, supported by UiPath’s governance and real-time insights.

WEX

Emily Krohne

Enterprise Automation Principal