Case Study: Fiserv builds safe, scalable AI with UiPath

Fiserv builds safe, scalable AI with UiPath

Fiserv, a global fintech and payments leader in banking and financial services, wanted to scale AI enterprise-wide while meeting strict governance, compliance, and risk requirements. As automation adoption grew, the company needed a way to let both technical and non-technical teams build solutions that were trustworthy, transparent, and safe for production using the UiPath Platform.

UiPath helped Fiserv expand its automation program with enterprise AI and agent-driven automation, adding built-in explainability, traceability, PII filtering, and prompt-injection guardrails. The result was a scalable foundation for AI innovation, enabling non-technical employees to build and deploy automation independently, strengthening governance across the business, and helping Fiserv avoid $10 million in SLA penalties while onboarding more than 20,000 QSR locations on schedule.

Fiserv

Sharbs Shaaya

Sr. Director - AI CoE Intelligent Process Automation