Case Study: Purdue University Streamlines Student Onboarding with UiPath Apps and Serverless Robots

Purdue University streamlines student onboarding with UiPath Apps and Serverless Robots

Purdue University, a leading public research institution, needed to simplify a complex student account setup process that required 13 manual steps, used expiring PINs, and often overwhelmed the service desk during admissions surges. The challenge was to create a smoother onboarding experience for new students while reducing repetitive support calls and staff workload.

UiPath helped Purdue University replace the legacy flow with a public-facing UiPath App powered by UiPath Serverless Robots, reducing the process to a few clicks and allowing work to scale automatically during peak periods. Since launch, the solution has set up more than 27,000 student accounts, saved about 9,000 staff hours, and avoided over $330,000 in costs, while improving the student onboarding experience and easing service desk demand.

Purdue University

Will Oprisko

Senior AI Engineer for Automation