Case Study: Freshdesk achieves fast, fun customer engagement and 5,000+ responses with Typeform

Freshdesk - Customer Case Study

Freshdesk, a fast-growing customer success startup, needed a fun, scalable way to engage users of its Ultimate Customer Support Glossary and help learners retain information. To solve this, Freshdesk turned to Typeform to build a branded, interactive quiz using features like Logic Jumps, Calculator, images and custom design to make the experience relevant and enjoyable.

Typeform’s solution drove measurable engagement: the quiz generated “hundreds of responses” and Freshdesk has collected over 5,000 responses across other uses (recruitment forms, event surveys, customer feedback, giveaways). By using Typeform, Freshdesk improved learning retention through testing, matched its brand experience, and unlocked versatile workflows across the business.

Freshdesk

Girish Mathrubootham

Founder & CEO