Case Study: UAE Auto Leader achieves faster car service bookings and higher CSAT with Twixor

UAE Auto Leader handles 33K+ WhatsApp queries and boosts CSAT 60% with Twixor

The customer, a UAE auto leader, faced challenges in handling high volumes of repetitive support queries and service bookings over the phone. This led to long customer wait times, increased operational costs, and lost potential leads. To transform their customer interactions, they partnered with vendor Twixor to implement an AI-driven solution over messaging channels.

Twixor built an intelligent virtual assistant on WhatsApp to automate service bookings and handle customer queries. The solution integrated with the client's CRM and included live agent support for critical issues. This implementation by Twixor successfully handled over 33,000 queries, achieved a 60% boost in customer satisfaction (CSAT), and increased car service booking conversions by 15%.