Case Study: a leading securities depository achieves 30x faster query resolution with Twixor's WhatsApp AI bot

How a Leading Securities Depository Amplified Support on WhatsApp & Resolved Critical Queries

Twixor worked with one of the world's largest securities depositories, which holds trillions in assets, to address its challenge of handling overwhelming support queries for PAN and TIN-related services. The client's complex web-based operations led to a spike in support costs, and they needed a modernized, automated solution to serve their vast network of investor accounts and service centers from a single, accessible channel.

The solution involved Twixor building an intelligent AI bot on WhatsApp that automated application status checks and document downloads. This required complex integrations with the client's databases and FTP systems to pull real-time data. The implementation had a significant measurable impact, successfully handling over 15,000 conversations and improving query resolution rates by 30 times, providing 24/7 support to investors.