Case Study: Talkdesk achieves rapid global expansion — enabling customers to operate in 50+ countries in minutes with Twilio

Talkdesk Enables Customers to Operate In 50+ Countries In Minutes with Twilio

Talkdesk is a cloud-based call-center platform co-founded by Tiago Paiva and Cristina Fonseca that grew out of a Twilio hackathon. Facing expensive, slow-to-manage hardware solutions, they set out to create a browser-only, easy-to-set-up, cloud service that integrates with existing CRMs and scales globally while remaining affordable.

Built on Twilio Voice, SIP, and SMS, Talkdesk delivers a pay-as-you-go, browser-managed call center with features like unlimited concurrent calls, intelligent routing, IVR, recordings, and detailed reporting, plus integrations with 25+ CRMs. The Twilio foundation let them build quickly (first commercial version in two months) and enable customers to provision international phone numbers and go live in dozens of countries in minutes, producing significant time and cost savings and fast agent onboarding.

Talkdesk

Tiago Paiva

Co-Founder