Case Study: Williams Roberts Lawyers achieves granular cost visibility and accurate client billing with Tungsten Automation

Williams Roberts Lawyers Enhances Visibility and Control of Costs with Kofax

William Roberts Lawyers is a mid-sized Australian law firm with offices in Sydney, Melbourne, Brisbane and Singapore. The firm was struggling to track growing disbursement costs (printing, scanning, faxing, postage, courier and research), which led to conservative estimates, undercharging smaller clients and limited visibility into waste and operational savings opportunities.

To solve this, the firm deployed Fuji Xerox multifunction printers together with Kofax Equitrac and Kofax eCopy to capture and allocate client costs automatically. The solution delivers granular cost insights, more accurate billing and secure, auditable reporting—enabling realistic fixed fees, full client transparency, reduced waste and time/cost savings, with further integration into practice‑management systems planned.

Williams Roberts Lawyers

Tony Cavar

Finance Manager