Case Study: University Hospitals achieves 47% more invoice processing and 83% faster approvals with Tungsten Automation

University Hospitals Saves Millions and Speeds Invoice Approvals

University Hospitals, a leading Northeast Ohio health system, faced growing back-office strain as it expanded services: its accounts payable team was overwhelmed by manual invoice processing, lacked visibility into workflows, and often took more than 30 days to approve non‑PO invoices—risking vendor delays and diverting staff from higher‑value work.

By implementing Kofax MarkView (with Kofax Transformation and VRS Elite) tightly integrated with Oracle in a phased rollout—plus supplier consolidation and self‑service invoicing—UH automated capture, workflows and exception handling. The AP group now handles 47% more invoices with 10% fewer staff, cut approval time by 83% (from 30 to 5 days), reduced cost per invoice to $2.13, realized about $1.2M in staff productivity savings and $265K/year in early‑payment discounts, while improving accuracy and controls.

University Hospitals

Jeff Lubbe

Corporate Finance Director