Case Study: University Hospitals achieves $10M+ operational impact with Tungsten Automation

University Hospitals delivers $10M+ operational impact with Tungsten Automation

University Hospitals, a leading healthcare system in Ohio, faced rising administrative complexity and increasing revenue cycle workloads. Manual processes were slowing claims resolution and limiting staff capacity. They partnered with vendor Tungsten Automation to implement its intelligent automation solutions, including TotalAgility, to automate high-volume workflows and improve efficiency.

By implementing Tungsten Automation's solutions, University Hospitals streamlined operations across revenue cycle and back-office functions. The results were significant, including the automation of 75 processes and over 12 million transactions processed. This added over 217,000 hours of labor capacity and delivered more than $10 million in operational impact for the healthcare system.

University Hospitals