Case Study: Union Bank achieves faster loan document access and accelerated time-to-revenue with Tungsten Automation

Union Bank Accelerates Time to Revenue for Mortgage Loans

Union Bank faced rising consumer lending demand and pressure to act quickly in the secondary mortgage market. Manual paper scanning, a separate repository holding some 800,000 loan images and a typical 15‑day digitization lag made it slow and costly to package loans for investors, delaying sales, revenue and audit-ready reporting.

By deploying Kofax RPA™, the bank automated inventory, extraction, transformation and migration of content into its main ECM—moving 800,000 documents in days and cutting digitization time from 15 to 5 days (66% faster). The solution also auto-builds bookmarked PDFs for quality control and audits, accelerating loan decisions, lowering costs and improving compliance and time to revenue.

Union Bank

Reginald L. Brown

Sr., Vice President, Electronic Imaging Manager Consumer Lending Imaging and File Management