Case Study: Leading Transportation Providing Company achieves 25% more weekly delivery appointments and 83% faster scheduling without increasing headcount with Tungsten Automation

Transportation Provider Moves Delivery Scheduling into the Fast Lane with Kofax Kapow

A major U.S. transportation provider that offers freight, truckload and logistics services was struggling with a slow, error-prone delivery-appointment scheduling process. To meet just‑in‑time customer windows, staff manually gathered and cross-checked data across vendor portals and internal systems—a task that could take 30 minutes to five hours per booking—resulting in missed slots, delays and limited capacity.

The company deployed Kofax RPA to automate data extraction, validation and booking rules. More than 70 robots (with ~7+ added monthly and new bots launched in about 24 hours) now handle scheduling, cutting average booking time to five minutes (some in as little as 30 seconds), increasing weekly appointments from ~1,200 to over 1,600 (25% growth), speeding scheduling by ~83% and reducing AP reporting from 4–5 hours to under one—growing business without adding headcount and freeing staff for higher‑value work.