Case Study: Davies Turner achieves real-time tracking and 100% visibility without adding staff with Tungsten Automation

Transforming Customer Service with Real-time Inventory and Shipping Insight

Davies Turner, a UK-based international freight forwarder founded in 1870, handles thousands of multimodal shipments daily and needed faster, more reliable visibility into inventory and order status. Manual, reactive tracking across multiple carrier systems took 10–15 minutes per customer query, risked SLA breaches and limited the company’s ability to scale without adding staff.

By deploying Kofax RPA—about 100 software robots configured in 15–30 minutes each—Davies Turner automated data capture from its WMS, carrier sites and third-party systems to provide real-time tracking, automated customer emails and inventory alerts. The result: instant responses to customer queries, a multi-hundred percent increase in shipments tracked without increasing headcount, reduced manual work for operations teams and the capacity to absorb business growth while improving service.

Davies Turner

Darren Gurney

Logistics Systems Manager