Case Study: The Salvation Army achieves $500K annual savings and automated invoice processing with Tungsten Automation

The Salvation Army Australia Saves $500K in Annual Invoice Processing Costs

The Salvation Army’s Australian Eastern Territory — a large social welfare organization with more than 450 service sites and over 6,500 staff — faced a paper‑intensive accounts-payable problem: roughly 20,000 tax invoices per month from some 50,000 suppliers were manually approved, mailed to Shared Services and keyed in by a team of data-entry processors, with seven‑year retention creating costly off‑site storage and slow access. The charity needed faster, more accurate and lower‑cost invoice processing that would integrate with its Finance 1 system.

Working with Xcellerate IT, The Salvation Army implemented Kofax Capture (live in October 2007) to scan, index and deliver invoice images and data into its finance environment. The solution halved manual data entry, eliminated off‑site storage, provided instant access to documents and cut costs by about $500,000 per year, greatly speeding supplier enquiries and improving operational efficiency.

The Salvation Army

Norris L. Dudgeon

Shared Services Group Manager