Case Study: Swiss Post Solutions Ltd. achieves scalable, cost-effective digital mailroom transformation with Tungsten Automation

Swiss Post Solutions Ltd. (SPS) Transforms Customer Operations with a New Digital Mailroom Service

Swiss Post Solutions (SPS), part of the Swiss Post Group, helps organizations digitize back-office processes but found many smaller departments were being left behind in broader digital initiatives. SPS needed a simple, low‑cost, fully hosted digital mailroom that required no major process changes or upfront investment, enabling quick deployment and fast ROI for customers that lacked time and resources for large-scale transformation.

SPS built a managed digital mailroom on Kofax TotalAgility with implementation support from Lithe IT, offering a desktop portal that processes physical and electronic mail, basic case management, and SharePoint archiving in a multi‑tenant model. Offered on a per‑transaction basis and fully hosted, the solution supports large deployments, reduces processing time and operating costs, shrinks physical storage needs, provides electronic audit trails, improves information visibility and mobile working, and has delivered measurable productivity and compliance benefits.

Swiss Post Solutions Ltd.

Charles Parrington-Tyler

Global Account Director and Client Transformation Director