Case Study: Specialist Insuring Company achieves 24–48 hour claim processing and 2,000 hours saved annually with Tungsten Automation

Specialist Insurer Boosts Efficiency and Slashes Claim Processing Times through Automation

A North American specialist insurer for workers’ compensation faced slow, manual back‑office workflows and a legacy ECM that left typical claims taking about 26 days to process. Seeking faster, more accurate service and the ability to apply predictive analysis to medical-record data, the company set out to modernize and automate core processes.

By deploying Kofax RPA alongside Kofax Capture and Transformation, the insurer built 25 smart software robots across eight departments (the first created in about one hour), cutting claim times to 24–48 hours and processing thousands of claims daily. The robots save roughly 120 hours each per year (about 2,000 hours total), streamlined HR/finance reconciliation and reporting, and drove a culture shift as staff upskilled into robotics engineering.