Case Study: Société Générale Algérie reduces customer onboarding time from weeks to minutes with Tungsten Automation

Société Générale Algérie cuts customer onboarding from 30 days to 15 minutes with Tungsten Automation

Société Générale Algérie, a universal bank in Algeria, was facing significant delays in its customer onboarding process. Due to a reliance on manual procedures and multiple levels of regulatory controls, the process was taking at least 30 days and required customers to make several visits to a branch. To address this challenge, the bank worked with vendor Tungsten Automation and its partner CaptureDoc to implement AI-enriched Tungsten solutions for document capture and intelligent routing.

The solution deployed by Tungsten Automation involved using artificial intelligence to capture information from documents and automatically route them through the necessary business processes. This implementation drastically reduced the customer onboarding time from 30 days to just 15 minutes. The measurable results included saving over 1,600 person-days per year, achieving security patching that was four times faster, and making the onboarding of new customers 2,880 times faster.

Société Générale Algérie