Case Study: Leading Semiconductor Manufacturing Company achieves centralized, automated product documentation with Tungsten Automation

Semiconductor Manufacturer Uses Kofax RPA to Perform the Work No One Actually Wants to Do

A global semiconductor manufacturer that supplies automotive, industrial, multimarket and security products struggled to keep thousands of product pages, design models and downloadable digital twins accurate and accessible as it expanded into small- and mid-sized customer segments that demand fast, low-effort integration guidance. Maintaining up-to-date PCB design documentation across a large, changing portfolio was time-consuming and error-prone, putting customer success and sales at risk.

The company implemented Kofax Kapow to build web automation robots that extract, analyze and centralize product guides from its site (and partner distributors’ sites), moving publication control to a central team. The solution eliminated the equivalent of 10–15 full-time roles for manual maintenance, improved content accuracy and discoverability, sped customers’ design workflows, enabled weekly distributor audits, and opened the door to broader automation and smart-data initiatives.