Case Study: Sanlam achieves consistent five‑minute SLAs and radical service delivery improvements with Tungsten Automation (Kofax solution)

Sanlam Radically Improves Service Delivery, Processing Times and Business Growth

Sanlam, a leading South African financial services group managing R409 billion in assets across 17 business units, faced mounting document-processing challenges as it expanded. Its centralized IT Infrastructure Shared Services needed to improve operating performance, data accuracy and security while meeting strict SLAs for high daily volumes of forms and documents.

Sanlam deployed Kofax Capture, Kofax Transformation, Kofax Monitor and Kofax VRS Elite to automate scanning, classification, data extraction, image enhancement and real-time monitoring. The integrated solution, delivered within budget, made five-minute end-to-end SLAs consistently achievable, dramatically sped processing, reduced manual effort and became mission‑critical across the business.

Sanlam

Hugo Oberholzer

ECM Application Specialist