Case Study: Safe-Guard Products accelerates claims processing with Tungsten Automation

Safe-Guard Products reduces adjudication times by 75% with Tungsten Automation

Safe-Guard Products, a provider of products to the motor vehicle industry, faced challenges with its paper-heavy contract and claims processes. These inefficient, manual methods were causing delays, risking customer satisfaction, and hindering growth. To transform this, Safe-Guard partnered with Tungsten Automation, utilizing its Tungsten TotalAgility and Tungsten RPA solutions to automate document capture and data extraction.

The solution implemented by Tungsten automated the capture and processing of documents from multiple sources and used RPA to scrape data from external websites. This resulted in a 75% reduction in claim adjudication times and allowed Safe-Guard to cut its document handling team in half. Customer satisfaction scores increased by 15%, and the company expects a full return on its investment in under 18 months, thanks to the efficiencies gained from Tungsten Automation.

Safe-Guard Products