Case Study: Safe-Guard Products achieves 75% reduction in adjudication times and faster claims payments with Tungsten Automation

Safe-Guard Products adjudicates claims 75% faster with Kofax TotalAgility

Safe-Guard Products International, a provider of motor-vehicle protection sold at over 10,000 dealerships, was processing more than 2 million contracts and thousands of claims each year using paper-heavy, high-touch workflows. This manual approach—multiple document touches, 20 adjusters spending hours compiling claim data, and slow adjudication—threatened customer responsiveness and satisfaction as the business scaled.

Safe-Guard deployed Kofax TotalAgility, RPA, Mobile Capture and Analytics to automate document capture, classify and extract 86 data points from 14 claims documents, and automatically scrape vehicle-value sites and populate its contract system. The overhaul cut adjudication times by about 75%, reduced document touches by up to 80% (now typically one touch), boosted claims-team productivity ~30%, cut customer status calls 25% and raised customer satisfaction 15%, with expected headcount reductions and ROI in under 18 months.

Safe-Guard Products